Frequently Asked Questions
Everything you need to know about shopping with MATTAR.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Return shipping labels are provided for all domestic exchanges.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific collection dimensions.
What payment methods do you accept?
MATTAR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting our support team via live chat.